Privacy policy

CHICOBRA

Last Updated: 3 JUNE, 2026.

At CHICOBRA ("we," "our," "us," or the "Company"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

CHANGES TO THIS PRIVACY POLICY

CHICOBRA reserves the right to modify this Privacy Policy at any time. Any updates or changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

INFORMATION WE COLLECT

Information You Provide Directly

When you place an order, create an account, subscribe to our newsletter, contact customer support, or otherwise interact with our website, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information
  • Order History
  • Customer Support Communications

Providing certain information may be necessary to access specific features of our website and services.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP Address
  • Browser Type and Version
  • Device Information
  • Operating System
  • Pages Viewed
  • Time Spent on Website
  • Referring Website
  • Website Usage Data

This information helps us improve user experience, analyze website performance, and enhance our services.

COOKIES AND TRACKING TECHNOLOGIES

CHICOBRA uses cookies, pixels, and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze website traffic
  • Enhance user experience
  • Personalize content and advertisements

Most web browsers automatically accept cookies. You may modify your browser settings to reject cookies; however, doing so may affect certain website features and functionality.

HOW WE USE YOUR INFORMATION

We use the information collected for the following purposes:

Order Processing and Fulfillment

  • Process and manage orders
  • Confirm purchases and payments
  • Arrange product delivery
  • Manage returns, refunds, and exchanges

Customer Support

  • Respond to inquiries and requests
  • Resolve complaints and disputes
  • Provide order-related assistance

Marketing and Promotions

With your consent where required, we may use your information to:

  • Send promotional emails
  • Notify you about new product launches
  • Inform you about special offers and discounts
  • Conduct surveys and marketing campaigns

You may unsubscribe from marketing communications at any time.

Website Improvement

We use analytics and usage data to:

  • Improve website performance
  • Understand customer preferences
  • Optimize user experience
  • Prevent technical issues

Security and Fraud Prevention

We may use your information to:

  • Detect and prevent fraud
  • Verify transactions
  • Protect our customers and business
  • Enforce our Terms and Conditions

PAYMENT INFORMATION

CHICOBRA does not store complete credit card, debit card, or banking details on its servers.

Payments are processed through secure third-party payment gateways that comply with applicable security standards. Your payment information is handled according to the privacy policies of those payment service providers.

SHARING OF INFORMATION

We may share your information with trusted third parties only when necessary, including:

Service Providers

  • Payment processors
  • Shipping and logistics partners
  • IT and cloud service providers
  • Customer support providers
  • Marketing and analytics platforms

Legal Compliance

We may disclose information if required by law, regulation, court order, or governmental authority.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as part of the transaction.

We do not sell your personal information to third parties.

DATA SECURITY

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

DATA RETENTION

We retain your personal information only for as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements and policies

Once information is no longer required, it will be securely deleted or anonymized.

YOUR RIGHTS

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Withdraw consent where applicable
  • Receive a copy of your personal data

To exercise any of these rights, please contact us using the details provided below.

CHILDREN'S PRIVACY

CHICOBRA does not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information has been collected from a minor without appropriate parental consent, we will take reasonable steps to delete such information promptly.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, or external services.

We are not responsible for the privacy practices, content, or security of such third-party websites. We encourage users to review their privacy policies before sharing any personal information.

INTERNATIONAL DATA TRANSFERS

Your information may be processed and stored in locations outside your state or country where our service providers operate. By using our services, you consent to such transfers, subject to applicable data protection laws.

CONTACT US

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

CHICOBRA

Email: chicobraclothing@gmail.com

Customer Support Hours:
Monday – Saturday
11:00 AM – 6:00 PM (IST)

We will make reasonable efforts to respond to all privacy-related inquiries in a timely manner.