Refund policy

By accessing, browsing, or purchasing products from CHICOBRA ("Website", "Store", "we", "our", or "us"), you agree to be bound by the terms and conditions outlined in this Return, Exchange, Refund & Cancellation Policy. If you do not agree with any part of this policy, we recommend that you do not place an order on our website.

CHICOBRA reserves the right to modify, update, or revise this policy at any time without prior notice. Customers are advised to review this policy periodically before making a purchase.

RETURNS & EXCHANGES

At CHICOBRA, we strive to deliver premium quality products. However, in the event of any issue, the following conditions shall apply:

Eligible Return Cases

Returns will only be accepted under the following circumstances:

The product received is damaged during transit.
The product has a manufacturing defect.
The print is damaged, peeling, or defective upon delivery.

Important: An unboxing video is mandatory for all damage or defect-related claims. Claims submitted without an unboxing video may not be approved.

SIZE EXCHANGE POLICY

If the product does not fit, we offer a hassle-free size exchange service.

REVERSE PICKUP POLICY

Reverse pickup will be attempted up to two (2) times.
If our courier partner is unable to collect the shipment after both attempts, the customer must self-ship the product to the warehouse address provided by our support team.
Reverse pickup availability depends on serviceability in the customer's PIN code area.

QUALITY CHECK (QC)

All returned or exchanged products undergo a quality inspection upon arrival at our warehouse.

Exchange, replacement, or refund requests will only be processed after successful completion and approval of the quality check.

Products must be returned:

In their original condition
Unused and unwashed
With all original tags and packaging intact

Products showing signs of wear, washing, damage caused by usage, or missing tags may be rejected.

EXCHANGE AVAILABILITY

If the requested replacement size is unavailable in stock, CHICOBRA reserves the right to offer:

An exchange for another available size (if applicable), or
An exchange for another product of equal value.

REFUND POLICY

CHICOBRA offers refunds for approved return requests that meet the conditions outlined in this policy.

Refund Method

Once the returned product is received and successfully passes our Quality Check (QC), the refund will be processed to the original payment method used during purchase.
For prepaid orders, the refund amount will be credited directly to the customer's bank account, card, UPI account, or original payment source, depending on the payment method used.
For Cash on Delivery (COD) orders, customers may be required to provide valid bank account details for refund processing.

Refund Timeline

Refunds are initiated within 3–5 business days after the returned product passes quality inspection.
Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.

Non-Refundable Charges

Shipping charges, cash-on-delivery charges, and any other service fees are non-refundable unless the return is due to a damaged, defective, incorrect, or missing product received from CHICOBRA.

Refund Eligibility

Refunds will only be approved if:

The product is returned in its original condition.
The product is unused, unwashed, and has all original tags attached.
The return request has been approved by the CHICOBRA support team.
The product successfully passes the Quality Check conducted at our warehouse.

CHICOBRA reserves the right to reject refund requests if the returned product does not meet the above conditions.

CANCELLATION POLICY

Cash on Delivery (COD) Orders

COD orders may be cancelled only if:

The cancellation request is submitted before the order has been dispatched from our warehouse.

Prepaid Orders

All prepaid orders are considered final.
Cancellation requests for prepaid orders will not be accepted once the order has been placed.
No monetary refunds will be provided for prepaid orders.