Shipping policy

CHICOBRA

At CHICOBRA, we are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

ORDER PROCESSING

  • All orders are processed and dispatched within 24 hours of successful order confirmation, excluding Sundays, public holidays, and unforeseen circumstances.

  • Once your order is confirmed, you will receive an order confirmation via email and/or WhatsApp on your registered contact details.

Please ensure that your email address and phone number are entered correctly during checkout.

SHIPPING & DELIVERY TIMELINES

Standard Delivery

  • Most orders are delivered within 3–5 business days from the date of dispatch.

  • Delivery timelines may vary depending on your location, courier partner availability, weather conditions, public holidays, and other external factors.

Remote & Non-Metro Locations

  • Deliveries to certain remote areas, smaller towns, or non-serviceable pin codes may take up to 7 business days or longer.

While we strive to meet the estimated delivery timelines, CHICOBRA cannot guarantee delivery dates due to factors beyond our control.

SHIPPING PARTNERS

To ensure fast and reliable delivery, CHICOBRA works with leading courier and logistics partners, including but not limited to:

  • Blue Dart

  • Delhivery

  • Xpressbees

  • Ecom Express

  • DTDC

  • Other trusted logistics providers

For every shipment, our logistics system automatically selects the most efficient courier partner available for your delivery location.

ORDER TRACKING

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • Tracking details and tracking link

  • Estimated delivery date (where available)

You can also track your order anytime through the Track Order page available on our website.

If you do not receive a shipping email, please check your Spam, Promotions, or Junk Mail folder.

WHATSAPP UPDATES

For added convenience, CHICOBRA may send order-related updates, including:

  • Order confirmation

  • Shipment confirmation

  • Delivery updates

to your registered WhatsApp number.

SHIPPING CHARGES

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

From time to time, CHICOBRA may offer free shipping promotions on selected products, categories, or order values.

DELIVERY ATTEMPTS

Our courier partners will typically make multiple delivery attempts before returning the package to us.

If a delivery fails due to:

  • Incorrect shipping address

  • Incorrect contact details

  • Customer unavailable during delivery attempts

  • Refusal to accept the package

additional shipping charges may apply for re-dispatching the order.

DELAYED DELIVERIES

While we aim to deliver all orders within the estimated timeline, delays may occasionally occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Government restrictions

  • Operational issues with courier partners

CHICOBRA shall not be held responsible for delays caused by circumstances beyond our reasonable control.

LOST OR DAMAGED SHIPMENTS

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact our support team within 48 hours of delivery.

To help us investigate the issue, customers may be required to provide:

  • Order ID

  • Images of the package and product

  • Unboxing video (recommended for faster resolution)

Our team will review the case and provide an appropriate resolution as quickly as possible.

CONTACT US

For any shipping-related questions or concerns, please contact us:

CHICOBRA

Email: chicobraclothing@gmail.com

Customer Support Hours:
Monday – Saturday
11:00 AM – 6:00 PM (IST)

We aim to respond to all shipping-related queries within 24 business hours.